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Customer support

Account, payment, reservation, and listing issues.

Response target: Within 1 business day · Urgent payment/reservation issues within 24 hours

General enquiries

Say hello, ask a question, or share feedback.

Response target: Within 1 business day

Sales & partnerships

Breeder business, marketplace partnerships, advertising, sponsorships, rescue partnerships.

Response target: Within 2 business days

Billing & payments

Failed payments, refunds, invoices, subscription and membership questions.

Response target: Within 1 business day

Animal welfare & safety

Report a listing, seller, or user concern. Use the Report button on any listing for the fastest response.

Response target: Priority review — as soon as reasonably possible